A very thoughtful post from TechRepublic. Points out many areas where good work work towards improvement can be done.
In summary, professionals:
*Identify and satisfy their customer’s needs.
*Know their trade.
*Meet or exceed expectations whenever possible
*Deliver on promises made.
*Communicate clearly, concisely, thoroughly, and accurately.
*adhere to high values and principles
*are humble and generous in their praise of others.
*help their peers and are respected for doing so.
*thank others in a meaningful way that most benefits the recipient.
*are pleasant even during trying times.
Many thanks to Kevin Grimes (@TiazuIT) over at Tiazu IT Solutions for sharing this with me.